Refund 

• Products sold are non-refundable, but we accepts exchange the unopened and unused products with another product of same or greater value.

Returns 

• We can only accept returns on unopened and unused products. Goods that arrive with us in an unsalable condition may be subject to a reduction in the refund value.
• If you received the wrong order, please send us an email ( info@jsavonette.my)  immediately and do not open the products. 
• All return /exchange requests must be made within 3 days and send back the products within 7 days of original purchase.
• All shipping charges are non-refundable. Returns and exchange shipping costs will be borne by buyer. 
• We do not accept returns for sale items or product samples.
• All sales are final on exchanged products.